We at Route 97 are committed to protecting the privacy of our customers. Any personal information provided to us through our website is collected, used and disclosed in accordance with the British Columbia Freedom of Information and Protection of Privacy Act and other applicable legislation.
What is considered Personal Information under the British Columbia Freedom of Information and Protection of Privacy Act?
Under the British Columbia Freedom of Information and Protection of Privacy Act, personal information includes recorded information about an identifiable individual, such as name, address, phone number, e-mail address and credit card information. Business contact information is not included in the definition of personal information under our provincial legislation.
When Route 97 collects personal information, we identify the:
- purpose for collecting the personal information,
- legal authority for collecting it, and
- title, business phone number, business address and e-mail address of an employee who can answer questions you may have about the collection of information.
What Personal Information We Collect and How We Use It
When someone visits one of our websites, our web server automatically collects a limited amount of standard information essential to the operation, security and evaluation of the Route 97 website. This information helps us to make our site more useful to visitors and includes the:
- Internet domain and Internet Protocol (IP) address from computers that access our web site,
- type of browser and operating system used to access our site,
- date and time our site is accessed,
- pages visited,
- address of any web sites linked to, and
- content downloaded from our site.
While some of this information does not identify who people are, other information (e.g. Internet domain names or the IP addresses of internet service providers) may provide identification. The extent of personal identification depends on the naming standards followed by the internet service provider. You may wish to check with your provider to inquire about their policies and practices in this regard. Route 97 does not use this information to identify individuals who visit our website unless required to do so as part of an internal investigation or other law enforcement purpose.
Any personal information collected via our website (e.g. web forms) is done in compliance with BC’s privacy legislation and is considered necessary for providing services offered by our organization. There is always an option of whether or not to provide us with personal information. Your decision not to participate in electronic service delivery activities will not impair your ability to browse our web site. However, it may limit the use of certain website features. The personal information provided to us is used for the purpose for which it was collected or for a use consistent with that purpose. For example, personal information may be used to: send information about British Columbia that we believe will be of interest (based on a confidential personal profile); contact about upcoming vacation opportunities; respond to inquiries; provide requested materials; obtain feedback on vacation experiences; or assist with the use of our web site. In most cases, we try to obtain explicit consent before these activities will occur. At any time, anyone may request that we stop communicating by either updating their user profile or contacting us directly.
Security of Your Information
Route 97 is obligated to protect personal information by making reasonable security arrangements against such risks as unauthorized access, collection, use, disclosure or disposal. Security measures, such as the use of FTP secure sites, have been integrated into the design, implementation and day-to-day operating practices as part our commitment to protect the information we hold.
The personal information submitted is secure once it reaches the Route 97 server. In transit between a computer and the server, however, it may not be secure. Therefore, we cannot guarantee that information will not be disclosed in ways not otherwise described in this policy.
Links to Other Web Sites
Route 97 uses a third party service for locator maps. See the Google Maps Terms and Conditions.
How Long Information Is Retained
The length of information retention varies in relation to the nature of the service provided. We keep information for the length of time necessary to fulfill the purpose(s) for which it was collected. Route 97 manages the information it collects in accordance with government records retention schedules and other legislative requirements.
Monica Miller, Corporate & Finance Officer
Thompson Okanagan Tourism Association
2280-D Leckie Road
Kelowna, BC V1X 6G6
Phone: (250) 860-5999 Ext. 0
Fax: (250) 860-9993
Where Can I Find Information on British Columbia’s Freedom of Information and Protection of Privacy Act?
For information relating to British Columbia’s Freedom of Information and Protection of Privacy Act, please refer to the Government of British Columbia website at: